Human mentors
Mentors review your CV, run your sessions, give feedback on your answers and check applications before you submit them.
After you start
What happens after you start, step by step
After the free diagnosis you see your result. This page explains what happens if you choose a service: your first day, your mentor, how long each service runs and how to stop.
How to read this page Read it in order, from your first day to stopping, or jump to a part with the numbered list. Prices and durations come from our service catalogue.
01 / 08First day
Your first day starts with a free result
Nothing is sold before your result, and it may tell you not to buy. If a service fits, here is how it runs.
- Start the free diagnosis. You need no account, and it takes a few minutes.
- Read your result. It shows what to work on now, what can wait and whether any service fits.
- Choose a service only if one fits. Each service is built for one stage.
- Pay in USD: one payment, or an optional instalment plan for Full Support. The final price appears at checkout.
- Complete your intake. Your support window starts when it is complete.
Key terms
- Free diagnosis
- Skywing's free check: you choose your airline and stage and answer a few questions. The result shows what to work on now, what can wait and whether any service fits.
02 / 08Intake
Complete your intake
After you pay, your service workspace opens and you complete an intake. It tells us what you need, so your mentor starts with the full picture.
- For CV work
- You share your CV or your background.
- For Assessment Success
- You tell us the stage you are preparing for.
- CV delivery target
- 24–48 hours from complete intake
- When intake is complete
- We activate your service and your support window starts. If your service includes a mentor, we assign one.
Key terms
- Support window
- The number of active days a service gives you human support. It starts only after you complete your intake, so no days are lost before you are ready.
03 / 08Your result
What your free result contains
Four parts, all free, before anything is sold.
- Eligibility by airline
- Which of the airline’s requirements you meet, which need checking and which you do not meet.
- Readiness profile
- A radar view of where you are strong and where to focus.
- CV (ATS) audit
- How an applicant tracking system may read your CV, and the fixes that matter most.
- Your priority
- One priority instead of generic preparation. The answer may be to wait or to leave it alone.
Your result can tell you to
- Prepare
- Clarify
- Wait
- Leave it alone
- Use paid support
04 / 08Mentors
When your mentor joins
If your service includes a mentor, your mentor sees the context already on your account. You do not repeat your story.
- When
- When your intake is complete, we activate your service and your support window starts. If your service includes a mentor, we assign one.
- Services with a mentor
- Get Invited, Assessment Success, and Full Support
Key terms
- Mentor
- A person who prepares you one to one inside a paid service, for example in practice sessions. Skywing checks each mentor's background; mentors do not work for or speak for any airline.
Support
Human mentors and the AI assistant
Software handles the routine. People handle anything that needs judgment.
The AI assistant (always labelled)
It answers preparation and platform questions from Skywing content. It never decides eligibility or comments on live airline decisions. A person handles billing, disputes and anything sensitive.
05 / 08Live sessions
How live sessions work
Where a service includes live sessions, you request each one when it will help. Assessment Success includes 2 sessions of 20 minutes, and Full Support 3 sessions of 30 minutes. Missed or rescheduled sessions follow the booking details given for that session.
- Assessment Success
- 2 sessions of 20 minutes each
- Full Support
- 3 sessions of 30 minutes each
06 / 08Timelines
How long each service runs
Each service has its own steps, from payment to the last deliverable. The support window counts active days and starts after intake.
- Cabin Crew CV Only
- No support window · 24–48 hours from complete intake
- Get Invited
- 7 active days after intake · 24–48 hours from complete intake
- Assessment Success
- 21 active days after intake
- Full Support
- 30 active days after intake
01 / 04Timelines
Cabin Crew CV Only: step by step
A cabin-crew CV built around your target airline.
- Price
- $19.99
- Support window
- No support window
- CV delivery target
- 24–48 hours from complete intake
- Mentor
- Not included
- Payment confirmed. We confirm your payment and open your service workspace.
- Complete your intake. Upload your CV, build it from your information, or reuse the CV from your free diagnosis. Add notes for us.
- CV work and quality check. We review or build your CV. It goes through an internal quality check before it reaches you.
- Delivery. Your CV arrives in your workspace within the 24–48 hour target.
- Your revision. Review the delivery. Then request your revision or accept the CV as final.
02 / 04Timelines
Get Invited: step by step
A mentor works with you on your CV and application.
- Price
- $79
- Support window
- 7 active days after intake
- CV delivery target
- 24–48 hours from complete intake
- Mentor
- Assigned when your service is activated
- Payment confirmed. We confirm your payment and open your service workspace.
- Intake and activation. Complete your CV and application intake, then activate the service. Your 7 days start after intake.
- Your mentor gets your context. Your mentor sees the service context and recruitment stage already on your account. You do not repeat your story.
- CV and headline work. Your mentor prepares your cabin-crew CV and a clear professional headline.
- Supported application. Your mentor re-checks the airline’s live portal immediately before you submit.
- Support window closes. Your 7-day support window closes. Earlier messages stay visible, but new messages may be disabled.
03 / 04Timelines
Assessment Success: step by step
Practise for your invited stage with a mentor.
- Price
- $149
- Support window
- 21 active days after intake
- Live sessions
- 2 sessions of 20 minutes each
- Mentor
- Assigned when your service is activated
- Payment confirmed. We confirm your payment and open your service workspace.
- Intake. Tell us which stage you are preparing for and what worries you most. Then complete the starting self-check.
- Preparation plan. Your mentor builds your preparation around your actual invitation.
- First live session. The first 20-minute simulation and pressure test. Request it when it will be useful.
- Practice and answer review. Send the answers and examples you want reviewed. Your mentor gives you personal feedback.
- Second live session. The second 20-minute session, to pressure-test what you have refined.
- Closing handoff. Your mentor closes your preparation with a handoff for the stage you were invited to.
04 / 04Timelines
Full Support: step by step
One mentor from your application through your selection stages.
- Price
- $249
- Support window
- 30 active days after intake
- Live sessions
- 3 sessions of 30 minutes each
- Mentor
- Assigned when your service is activated
- Payment confirmed. We confirm your payment and open your service workspace.
- Intake and activation. Complete the required intake, then activate Full Support. The 30-day base window starts after intake.
- Application work. Your mentor works on your CV and positioning, and supports your applications within the service limits.
- Stage tracking. When your recruitment stage changes, your support moves with it. You do not start again.
- Sessions and guides. Request your sessions and open the verified guides that apply to your target airline and stage.
- Continuity. Your application history, CV work and mentor context stay with you through the support window.
07 / 08Pausing and stopping
Start when you are ready
Your support window starts at activation, so wait until you are ready. The refund policy covers what happens if you stop.
- Hold back before activation
- Activation waits for your completed intake. If you are not applying soon, your result may tell you to wait instead of starting a window you cannot use yet.
- If the airline moves or cancels your date
- Write to us promptly. We then review which part of your purchased preparation we can still reasonably deliver.
- Delivery promise
- If we miss an included deliverable for a reason within our control, we extend your support window. The extension covers the time needed to finish the work, up to 7 extra active days. It does not cover airline response times, hiring outcomes, eligibility, or visa and medical decisions. It does not cover delays caused by missing, late or inaccurate information from you.
08 / 08Refunds
Refunds: what the terms say
This is a plain summary of the Refund Policy. Nothing in it limits the consumer rights that apply where you live.
- Before work starts
- Contact us before personalised work, human support, a scheduled session or access to included digital material has begun. We review the request and any consumer cancellation rights that apply.
- After personalised work begins
- CV work, headline work, application support, answer review and mentor work are made for you. Once begun or delivered, a full refund may no longer be appropriate or available, subject to applicable law.
- A duplicate or wrong charge
- Contact us with the email you used for payment, and we investigate.
FAQ
Questions about what happens next
Short answers about starting, paying and stopping.
How does Skywing adapt to my recruitment stage?
The free diagnosis asks which of five situations you are in, then tells you what to do next for it. Exploring: you are checking eligibility before you apply. Preparing: you are building your CV and application. Submitted: you have applied and are waiting on the airline’s portal. Invited: you have an invitation and are preparing for a video interview, an Assessment Day (a day of in-person selection) or a final interview. Reapplication: an airline rejected you earlier, and you are planning around the cooldown.
I have already been invited. Which service should I look at?
An invitation changes your stage. Your focus moves to the stage in front of you, not back to the CV. Assessment Success is built for that stage. Full Support can continue after an invitation, and Get Invited cannot.
When does my support window start?
Your support window is the number of active days a service gives you human support. It starts only after you complete intake and we activate the service, so none of your support time is wasted. Get Invited runs 7 active days, Assessment Success 21 and Full Support has a 30-day base window. CV Only has no support window, and its delivery target starts after complete intake.
What happens after I pay?
Your service workspace opens and you complete an intake, the form that gives us what we need to start. For CV work, you share your CV or background. For Assessment Success, you tell us the stage you are preparing for. When intake is complete, we activate the service, your support window starts and, if your service includes one, we assign your mentor.
Will using Skywing get me an invitation or a job?
No. We do not guarantee an invitation, Assessment Day result, job offer, visa, medical approval or employment outcome, because airline decisions are outside our control. We help you prepare and present your real background clearly.
Can I still message my mentor after my support window ends?
Human support is available only during the active support window of your service. Your earlier messages stay visible after the window closes, but new support messages may be disabled.
Start with your situation
The free diagnosis takes a few minutes and needs no account to start.
What happens when you start
- Choose your airline and your stage.
- Answer a few questions and skip anything you do not know.
- Read your result and decide what to do next.
