Search the questions
Candidates’ most common questions, grouped by topic.
Read all questionsContact
Write to us
Choose a topic and tell us what you need. We reply by email. For service questions, mentor chat is faster during an active support window.
What to include in your message
A clear message gets a quicker, more useful reply. Include these details.
- Topic: choose the closest one: general question, free diagnosis, services, billing and refunds, a technical problem, your account, feedback or a data request.
- What you need: a few sentences, at least 10 characters.
- Your airline and stage: only if your question depends on them, for example Emirates and invited to an Assessment Day.
- Order number: optional. Use the number from your order, for example SW-001234, so we can find a live service.
What to leave out
Do not include passwords or card numbers. Requests about your personal data have their own form.
Send a message
Quick answers
01Contact routes
Where your message goes
The right route depends on your topic.
- Live service
- Use mentor chat during an active support window. If you write here, include your order number.
- Personal data
- Use the data request form: access, correction or deletion.
- Anything else
- Use the contact form on this page and choose the closest topic.
How we reply
- Reply by
Key terms
- Support window
- The number of active days a service gives you human support. It starts only after you complete your intake, so no days are lost before you are ready.
02Our limits
What we cannot do
Skywing is an independent preparation service, not an airline, a recruitment agency or an employer.
- We do not pass your application to a recruiter or contact an airline for you.
- We do not share or predict vacancies.
- We do not guarantee an invitation, a job offer or any recruitment outcome.
Questions about an airline’s own process are best answered by the airline. We can explain the requirements we have verified.
03Privacy
What happens to your message
We use your details only to handle your request.
Key facts
- Used for
- Handling this request and replying to you.
- Your agreement
- You give it by ticking the box before you send.
- Bot check
- The form is protected by a bot check.
- Data requests
- We log each request and email you a reference.
Make a data request
Requests about your personal data (access, correction, deletion) have their own form.
04While you wait
Other ways to get an answer
Many questions already have an answer you can read now.
Check where you stand
The free diagnosis reads your airline and stage, then tells you what to work on next and what can wait.
Start the free diagnosisCheck an airline
Each airline page shows the criteria we last verified and their date.
Compare airline requirementsSee what a service includes
Each service lists what you get and what it costs.
Compare the services
FAQ
Questions about your data and privacy
What information does Skywing collect?
Depending on how you use Skywing, we collect: account details, your target airline and eligibility answers, diagnosis answers, CVs and documents you choose to upload, service intake information, mentor messages, session details, application status, purchase records, and technical journey events that we use to run and improve the platform.
Do you sell my data?
No. We do not sell candidate personal data to advertisers, and we do not use journey analytics to make airline hiring decisions.
Who can see my CV, documents and messages?
Mentors may access your information only as needed to deliver the services assigned to you. Support messages and service records are restricted to you and authorized Skywing personnel. Upload sensitive documents only when a service requires them.
Is mentor chat answered by AI?
An AI assistant may answer routine support questions, and it is always identified as AI. You can ask for a human mentor at any time during an active support window, and sensitive matters can be flagged for human review. AI suggestions never change your confirmed recruitment stage.
Can I access, correct or delete my data?
Depending on applicable law, you may have the right to access, correct or delete your personal data, and to object to or restrict certain processing. Send Skywing a privacy request. The privacy policy explains how.
Check where you stand
The free diagnosis answers that now. It reads your airline and stage, then tells you what to work on next and what can wait.
What happens when you start
- Choose your airline and your stage.
- Answer a few questions and skip anything you do not know.
- Read your result and decide what to do next.
