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Privacy Policy

Introduction
At SkyWing Careers, your privacy is our priority. We are committed to protecting your personal information and ensuring that your data is handled with the utmost care. This Privacy Policy explains how we collect, use, and safeguard your data when you interact with our website, services, and products.
Our goal is to provide a secure and transparent experience for all users, empowering aspiring cabin crew professionals while maintaining trust and confidentiality. By accessing our website and using our services, you agree to the terms outlined in this policy.
 
Information We Collect
We collect the following types of information to provide and improve our services:

  1. Personal Data:
    Information you provide when signing up, purchasing services, or contacting us, such as:

    • Name and email address

    • Payment information (processed securely)

  2. Usage Data:
    Automatically collected details about how you interact with our website, including:

    • IP address and device information

    • Pages visited and time spent

  3. Service-Specific Data:
    Information shared to tailor services, like career preferences or previous application history.
     

How We Use Your Information
We use the information collected to enhance your experience and provide services that align with your goals. Specifically:
1. Service Delivery

  • Personalize coaching sessions, mock interviews, and feedback based on your background and goals.

  • Send digital products like guidebooks and templates directly to your email.

  • Ensure seamless access to purchased services and content.

2. Communication

  • Send updates about your services, booking confirmations, and reminders for coaching sessions.

  • Share newsletters, promotional offers, and industry insights (with your consent).

  • Provide customer support and respond to inquiries.

3. Website Optimization

  • Analyze usage data to improve our website’s performance and usability.

  • Identify popular resources and refine content to meet user preferences.

4. Legal and Security

  • Prevent fraudulent activities and ensure the security of our website.

  • Comply with legal obligations, such as taxation and regulatory reporting.
     

Data Security
SkyWing Careers employs robust security measures to protect your personal data against unauthorized access, loss, or misuse. This includes:
1. Encryption and Secure Storage

  • All sensitive data, such as payment details, is encrypted during transmission and securely stored in compliance with international data protection standards.

2. Access Control

  • Only authorized personnel have access to your data, and access is granted strictly on a need-to-know basis.

3. Regular Audits

  • Our systems are regularly reviewed and updated to ensure they meet the latest security protocols.

Your Rights:

  • Access Your Data: You can request a copy of the data we hold about you.

  • Correct Inaccurate Data: Notify us of inaccuracies, and we will update your records promptly.

  • Delete Your Data: Request the deletion of your data where legally permissible.

  • Opt-Out: Unsubscribe from marketing communications by contacting hello@skywingcareers.com.
     

Data Retention
We retain your personal data only for as long as necessary to fulfill our services or comply with legal obligations. This means:

  1. Service Duration: Your data is stored securely while you use our services, such as coaching or accessing guidebooks.

  2. Post-Service Retention: Once services are complete, data may be retained for up to 12 months for follow-up communications or to offer related services.

  3. Legal Requirements: Certain records (e.g., payment transactions) may be retained longer to comply with UK financial and legal regulations.

If you wish to have your data deleted sooner, please contact us at hello@skywingcareers.com.
Third-Party Sharing
SkyWing Careers values your privacy and does not sell or share your personal data with third parties, except in the following circumstances:

  1. Payment Processing:

    • Secure payment gateways process your transactions, ensuring compliance with financial regulations.

  2. Service Integration:

    • Certain services, such as email marketing and analytics, are handled by trusted partners. These partners are bound by strict confidentiality agreements and data protection laws.

  3. Legal Obligations:

    • Data may be disclosed to comply with legal requirements, such as responding to court orders or regulatory inquiries.
       

We ensure that all third-party partnerships align with our commitment to protecting your privacy.

Cookies and Analytics
Our website uses cookies to enhance your browsing experience and improve functionality. Cookies are small text files stored on your device. They help us:

  • Recognize repeat visitors and personalize content.

  • Monitor website performance and usage patterns.

  • Deliver relevant advertisements through remarketing campaigns.
     

You can manage cookie preferences through your browser settings. Disabling cookies may limit certain features of our website.

Changes to This Policy
SkyWing Careers reserves the right to update this Privacy Policy to reflect changes in our services, legal requirements, or advancements in technology. All updates will be posted on this page, and we encourage you to review the policy periodically.

For significant changes, we will notify you via email or website notifications.

Contact Us
If you have any questions or concerns regarding this Privacy Policy, please reach out to us:
Email: hello@skywingcareers.com
Phone: +44 7552532822

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