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Refund Policy

1. Eligibility for Refunds

Refunds may be granted under the following conditions:
 

  • Unused Services: Refunds are available for services that have not been initiated, scheduled, or accessed. This includes unscheduled coaching sessions and courses not yet started.

  • Undownloaded Digital Products: If digital materials (e.g., e-books, guidebooks) purchased remain unaccessed and undownloaded.

  • Refund Request Within 7 Days: All refund requests must be submitted within 7 days of the original purchase date to be considered.
     

2. Non-Refundable Circumstances

Refunds will not be provided in the following situations:

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  • Completed or Partially Used Services: Services that have been fully or partially delivered, including completed coaching sessions, attended assessments, workshops, or any utilized portion of service packages.

  • Accessed Digital Products: Once digital materials have been downloaded, accessed, or delivered, they are no longer eligible for a refund.

  • Change of Mind: Refunds are not available for change of mind after purchase.

  • Late Refund Requests: Requests made after the 7-day refund window are ineligible.

  • Failure to Attend or Utilize Services: If you fail to attend scheduled sessions or do not utilize the services without following our cancellation policy, refunds will not be issued.

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3. Refund Request Procedure

To request a refund, please follow these steps:

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  1. Submit a Written Request: Email us at hello@skywingcareers.com with the subject line "Refund Request – [Your Full Name]".

  2. Provide Necessary Details: Include your name, order number, purchase date, and a detailed explanation of your refund request.

  3. Await Eligibility Review: Our team will review your request to determine eligibility. This process may take up to 14 business days.

  4. Receive Confirmation: You will receive an email notifying you of the outcome of your refund request.

    • Approved Refunds: If approved, the refund will be processed to your original payment method. Processing times may vary depending on your financial institution.

    • Denied Refunds: If declined, we will provide a clear explanation of the decision.

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4. Additional Terms

  • Non-Transferable Refunds: Refunds are issued only to the original purchaser and cannot be transferred.

  • Chargebacks and Disputes: Initiating a chargeback or payment dispute without contacting us first may result in immediate termination of services and forfeiture of any refund eligibility.

  • Compliance with Policies: All refund requests are subject to our Terms & Conditions and Privacy Policy.

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5. Contact Us for Support

If you have any questions or need assistance, please reach out to us:

We are dedicated to resolving any concerns and helping you make the most of your investment with SkyWing Careers.

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Our Commitment to Excellence

At SkyWing Careers, we strive to provide exceptional value through our services and resources. If you encounter any challenges, we encourage you to contact us directly. Our team is committed to supporting you and ensuring you have a positive experience on your journey toward a successful aviation career.

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